Subject: English Language Test - Jasjot Kaur
From: Jasjot Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 08:29:49 -0400

| | Foreign Language Screening Test

Name | Jasjot Kaur    /  (91) 9654953880    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi
Considering your issue we would like to inform you that the address you mentioned while ordering is not correct and your courier is on hold for now.
We can process the delivery again if you can modify the address given.
Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Sorry for the inconvenience caused as per your complaint we can access both return or replacement services. For that you can update this on our website too or else you can send photographs on mail only and we will initiate replacement as soon as possible.

| |