Subject: Tech Support Candidate - AJAY SHARMA
From: AJAY SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 08:29:33 -0400

| | Tech Support Test

Name | AJAY SHARMA
E-mail | [email-masked]
Phone Number | (91) 9050474718
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | GURGAON
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IND INNOVATION PVT LTD | SENIOR CUSTOMER SUPPORT ENGINEER | | 38K
Previous Employer 1 | CMS SERVICES PVT LTD | SENIOR ENGINEER | | 28K
Previous Employer 2 | JNS INSTRUMENTS LTD | ENGINEER | | 24K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. FIRSTLY I CHECK  INTERNET IS WORKING OR NOT IN MY LAPTOP.
2. THEN I RE-START MY BROWSER.
3. TRY IN OTHER BROWSER AS WELL.
4.CHECK WEBSITE IS WORKING OR NOT FOR OTHERS USERS.
5.FINALLY AT LAST I RESTART MY LAPTOP AND TRY

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.FIRSTLY OPEN BLUETOOTH IN MY PHONE.
2. THEN SEARCH BLUETOOTH DEVICE NAME
3. AND CONNECT WITH DEVICE

What according to you makes you a good candidate for customer service or technical support job? | I am soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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