Subject: English Language Test - Sheena Antony
From: Sheena Antony <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 08:23:17 -0400

| | Foreign Language Screening Test

Name | Sheena Antony    /  (+91) 8225088595    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer

This is to inform you that your order (order Id) has been shipped from our warehouse but our courier partner was not able to deliver the product due to unavailability of the customer / wrong address . Kindly revert to us by conforming your correct address so that we can deliver your product as soon as possible.

Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer

Thank you for writing to us. We will surely help you to replace the product. Kindly visit your profile on the ecommerce webpage and place a replacement request from the same profile from which you had placed an order with us. You can always request a return or replacement within 15 days of purchase of the product. The backend team will look into the replacement procedures and guide you accordingly.

Thank you

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