Subject: English Language Test - Parikshith Krishnan
From: Parikshith Krishnan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 08:21:55 -0400

| | Foreign Language Screening Test

Name | Parikshith Krishnan    /  (0091) 8593905069    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir, we received your message and entered it into our database. As per the information, the order was shipped by us and handed over to the courier the same day the order was placed. Due to an error in the address, the courier was not able to deliver the product.
We regret for the inconvenience and request you to send the correct address along with the PIN Code so the courier will be able to reach you on time.

Thankyou

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Thankyou for choosing our service.
We regret the inconvenience and can you please send over some photos of the cabinet clearly depicting the scratches?
We will send over a team to check the cabinet and verify your complaint.
After verification we will retrieve it and replace you with a new cabinet.

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