Subject: Tech Support Candidate - Akshara Asthana
From: Akshara Asthana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 08:15:24 -0400

| | Tech Support Test

Name | Akshara Asthana
E-mail | [email-masked]
Phone Number | (82186) 79154
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | Developer | Nov.06,2021 | 28000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: Check Your Connection (and Other Sites).
Step 2: Browse a Cached Version of the Page.
Step 3: Disable Add-Ons and Other Interfering Software.
Step 4: Check Another Browser or Incognito Window.
Step 5: Fix your VPN and restart the system.
incognito mode.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Turn on the bluetooth of the speaker.
Step 2: Turn on the bluetooth of your phone.
Step 3: Check the available devices on your mobile bluetooth.
Step 4: Pair the bluetooth speaker by accepting the pop-up on your phone.
Step 5: It then shows, after accepting, connected.

What according to you makes you a good candidate for customer service or technical support job? | The candidate should have a proper knowledge about the system, to handle errors faced by the customers and come up with an early and easy solutions. Also, the customers do not like to wait, hence the candidate should be available with quick replies.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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