Subject: English Language Test - Geetika Banga
From: Geetika Banga <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 08:14:05 -0400

Foreign Language
Screening Test

Name

Geetika
Banga    /  (91) 7500592488    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi there,

We would like to inform you tht our deliver partner is unable to reach your
location.We request you to please contact this number 75005924** to help them
reach you.

We apologize for the inconvenience.

Thanks and regards

Customer Service Team

Baby Shop

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

We got your complaint for returning the TV you purchased as it got scratches.

I request you to please provide us with the picture of the defect for getting
the approval for returning the product.

Once the return will be approved, we will get back to you via email regrding
further details.

We apologize for the inconvenince.

Thanks and Regards

Homebox Team