Subject: English Language Test - Ashutosh Srivastava
From: Ashutosh Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 08:11:55 -0400

| | Foreign Language Screening Test

Name | Ashutosh Srivastava    /  (91) 6387790969    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello ABC,
Apologies for the delay in your delivery of the order.
We have received your request to check the status of your order. As we have checked with the logistics team, we have received a response that the address mentioned on the order was wrong.
We request you to please mention the correct address on the order remarks, so that the logistics partner can deliver the order at the correct address.
For any other query, you can reach out to us on our mail id.

Thanks and Regards,
XYZ Company.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi ABC,
We apologise for the issue you have faced.
We have received your request for the replacement of the panel. We request you to please share the image of the item with us so that we can proceed with the replacement or refund policies.
We again apologise for the inconvenience caused to you.
For more queries you can reach out to us again on our mail id.

Thanks and Regards,
Homebox Team.

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