Subject: English Language Test - Ashish Patel
From: Ashish Patel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 08:08:41 -0400

Foreign Language
Screening Test

Name

Ashish
Patel    /  (+91) 9667765967    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Valued customer,

Sorry for the inconvenience caused.

As per the order placed we had tried to deliver your courier at the address
provided by you, but your address as per courier was wrong so we kindly request
you to provide the correct address so that we can deliver the same at earliest
without delaying anymore. Once we recieve your updated correct address we can
deliver the same.

Thanking you for the patience and trust towards us.

Regards,

Team Babyshop

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

We apologise for the inconvenience caused.

We have read the information given by you and forwarded same to the concerned
department. You will be contacted by them at the earliest so that the things can
be resolved/ replaced if required as per the policies.

We request you to keep patience till the team contacts you directly for
resolving problem as per your requirements.

We would like to hear from you further once you are fixed with the problems as a
service feedback which would be helpful for us to improve.

Best Regards,

Team Homebox.