Subject: English Language Test - Raja Chauhan
From: Raja Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 07:55:49 -0400

| | Foreign Language Screening Test

Name | Raja Chauhan    /  (+91) 9717312190    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

I apologise and I understand your concern. I would like share the status of your order that it has already been out for delivery and our delivery partners have also tried to get to your given address but the address which was given is wrong.
I would kindly request you to please update the address on the website or provide same to us in the mail to get it updated.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

I hope you're doing fine and great and I totally understand your query. I will definitely help you on this concern and I am also assigning a field executive to check the same. The field executive will reach out to you within 24 hours and will confirm the right time for the visit.
After the checks you'll be notified about the procedure at the same time.

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