Subject: Tech Support Candidate - Lokesh Pariar
From: Lokesh Pariar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 07:43:37 -0400

| | Tech Support Test

Name | Lokesh Pariar
E-mail | [email-masked]
Phone Number | (+91) 9654873996
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vserv infosystems pvt ltd | SR Desktop Support engineer | | 19000
Previous Employer 1 | Cogenteservices Pvt ltd | IT Support executive | 4-aug-2021 | 16500
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I would check what's the error. Than I will check first Internet.if Internet is working fine so Than I am going through cmd and check ping and tracert root of the website. And find it where is the error. And where is the problem. Is website root going our network so the error is ndtv site.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly I open Bluetooth speakers and then I go to my mobile phone and check the speakers name in my Bluetooth. Then connect. That's it.
What according to you makes you a good candidate for customer service or technical support job? | Politeness is must important to customer services
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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