Subject: English Language Test - Varre Satish
From: Varre Satish <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 07:38:16 -0400

| | Foreign Language Screening Test

Name | Varre Satish    /  (+91) 8464953582    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir,

You ordered the bag 14days ago,our courier tried to deliver our order after reached your placed address and try to contact you but unfortunately you was unable to contact, courier informed us your's place address and deliver address are different.Kindly please update your delivery address we will deliver your order soon.

Satish.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Mr Abdul,

We are sincerely apologise for your inconvenience,we will send service engineer to check your TV cabinet.The engineer will be check soon and give the report, please kindly wait for that time.Once the report reach to us we will help you as per company policies.

Homebox team.

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