Subject: Tech Support Candidate - Anuj Pathak
From: Anuj Pathak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 07:19:15 -0400

| | Tech Support Test

Name | Anuj Pathak
E-mail | [email-masked]
Phone Number | (91) 9193207896
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Aligarh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
SQL

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capgemini | Senior Software Engineer | 90 days | 30k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Will ask user to clear the cache and history then try to reopen. If still not work,
Asked to try to use different browsers (Chrome, firefox, internet explorer)
If still not able to open
Then ask him to update his browser or update his system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1. Go to the phone settings.
Step 2. Choose Bluetooth option.
Step3. Search for bluetooth speaker s.
Step 4. Connect with speakers after searching his name.

What according to you makes you a good candidate for customer service or technical support job?

I have more 2 years of experience in technical support.
I recently got appreciation from my onsite lead for my work and also got promotion too.
I am the second highest ticket resolver in my team.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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