Subject: English Language Test - Mohammad Usama
From: Mohammad Usama <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 07:10:15 -0400

| | Foreign Language Screening Test

Name | Mohammad Usama    /  (+91) 9935996599    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thanks so much for reaching out and letting us know. I'm so sorry about the issue with the delayed in service system — once we noticed the issue, we put our team on it and it was resolved within minutes.

I know that doesn't make up for the revenue you lost and may not get back. I completely understand you could have lost business because of this issue, and that is not acceptable.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

I am so sorry to hear that your experience with our company has not met your expectations.
Customer satisfaction is our top priority.

However, our company's teach will be right there to resolve the issue within 24 hour.

Thank you for contacting us!

Best Wishes!
Babyshop

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