Subject: English Language Test - Mohammad Shadab
From: Mohammad Shadab <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 06:39:18 -0400

| | Foreign Language Screening Test

Name | Mohammad Shadab    /  (+91) 8584063784    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir,

This mail is just to inform you that the courier which we have provided you was not yours. So I just want you to wait for some time as your courier is ready to despatch so we will provide you your courier within tomorrow.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

This mail is just to inform you that our team will be going to bring that television soon and we will check what internal spare parts has damaged. If the case is minor then we will solve that issue or else we will give you new television in one or two business days.

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