Subject: English Language Test - Ujwala Sankpal
From: Ujwala Sankpal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 06:39:04 -0400

Foreign Language
Screening Test

Name

Ujwala
Sankpal    /  (91) 9769418309    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi,

Our delivery team had reached the registered address for delivery and found it
to be incorrect please provide the correct address for the correct delivery on
time.

Please feel free to revert on mail.

Regard

Abc

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi,

Please accept our apology for the service provided.

As per company policy kindly provide us the photos of the scratches happened on
the cabinet.

We can provide replacement for the product damaged.

Please feel free to revert.

Regards

Abc