Subject: English Language Test - Shabeeb Hussain
From: Shabeeb Hussain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 06:30:31 -0400

| | Foreign Language Screening Test

Name | Shabeeb Hussain    /  (91) 8825004698    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good afternoon Sir/Mam

Greetings from Babyshop

This is regarding the query you had posted about your order. We would like to tell you that that the order has already been shipped by us and handed over to courier company on the same day when the order was placed. The order couldn't be delivered as the address mentioned was wrong. It's a humble request from our side that you may provide us with the correct address so that we can get it delivered as soon as possible. Sorry for the inconvenience caused.

Keep shopping with Babyshop.com

Regards
Abc
Team babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul !

Thank you so much for shopping with Homebox. I would like to tell you that your query has been raised and a team of dedicated members is working on the same. Please be assured that tomorrow a new unit be delivered and installed from our side. We really appreciate your patience and we are really sorry for the inconvenience caused. Hope this solves your query. Please feel free to contact us for any further queries.

Regards
Abc
Homebox Team

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