Subject: Tech Support Candidate - Puneet Sharma
From: Puneet Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 06:25:44 -0400

| | Tech Support Test

Name | Puneet Sharma
E-mail | [email-masked]
Phone Number | (+91) 9999634386
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Model Town, New delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Binary Global | System Admin | currently working | 33000
Previous Employer 2 | Extramarks Education India Ltd | Admin Executive | Aug-21 | 22000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) In the first step I ll check with the internet connectivity on the system.
2) In the second step , I check with the LAN connection or router.
3) In the third step with another browser , that can run that website.
4) May be the server is down, will wait for a while and try again the same website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) In the first step, switching on the device.
2) In my mobile, i ll switch ON the bluetooth and search for the device.
3) if the device names appears on the screen, i will connect the same.

What according to you makes you a good candidate for customer service or technical support job? | I am sound in technical knowledge and have a learning spirit that keeps on enhancing my skills while working.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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