Subject: Tech Support Candidate - Hishore Kumar
From: Hishore Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 06:25:07 -0400

| | Tech Support Test

Name | Hishore Kumar
E-mail | [email-masked]
Phone Number | (91) 9500406785
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Madurai,Tamil Nadu
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | AGTS Qatar | Sr.ELV & Network Engineer | Left already on Aug 27,2021l |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I will check my PC's connectivity whatever it may be wifi or lan

If it is connected properly, I will check for IP address in network & sharing centre and try to check whether assigned IP, default gateway and dns server are correct.

If this is fine, I will try to ping my default gateway & dns server and if it is not reachable, then the problem is in the router/dns server

If it is reachable, we will try to access some other website and if both websites shows error, it might be an ISP side outage,if only ndtv is not reachable, then we might conclude that their web server is down

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth speaker

Turn on the Bluetooth setting in the mobile phone and try to search for the device

If the device is already paired, Name of the speaker will be shown once you turn on the Bluetooth, otherwise you need to pair the device if it is the first time you are connecting

Then, click on the respective name and click connect

What according to you makes you a good candidate for customer service or technical support job?

Firstly, we need to get the requirement from the customer by properly asking the questions

Maximum, we need to try to get the aximum information from the customer and avoid asking questions which has yes/no kind of answer

Finally, the executive should possess maximum patience when dealing with the customer

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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