Subject: English Language Test - Meenakshi Bahuguna
From: Meenakshi Bahuguna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 05:46:38 -0400

| | Foreign Language Screening Test

Name | Meenakshi Bahuguna    /  (931) 5693153    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir / mam
I am writing this email to you in regard to wrong address being given on your placed order no. 56329 on babyshop.com . Pls provide us the correct address to deliver your order.
Thankyou.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir / mam
I am soo sorry for the inconvenience. You can write a official complaint on the companies website itself. And the company will further take action as soon as possible.
I hope this mail helped you in solving the problem.
Thankyou.

| |