Subject: Trainer Candidate - Prabhat Manik
From: Prabhat Manik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 05:20:02 -0400

Tech Support
Test

Name

Prabhat
Manik

E-mail

[email-masked]

Phone Number

(0124) 9354101668

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurgaon

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Teleperformamce

Service desk engineer

NA

37000

Previous Employer 1

Previous
Employer 2

If Selected, how much time do you need
to join?

Immediate

Please briefly
describe your work experience specifically in training?

I am
M.tech with 4 years of experience in Level 1support

Have you worked as a
trainer in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

We met with an outage situation at Adobe
Analytics, there was heavy flow of cases from all over world as it was a global
outage. Server went down. We were asked to take all those cases on us and deal
with customers. It was a peak day and only 5 of us were available. This made us
manage the situation smartly and we extended the shift for 3 hours to manage
cases. I got 45 cases on that day only..

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Customers should feel like great experience until
case resolution. We should proactively reach out to customers to support
them.Always treat customers politely. Use power words. Be friendly.

What
according to you makes you a good candidate for this position?

An experienced guy with sound knowledge of products can crack
it.

On a scale of 1 - 5 please rate your fluency in
spoken English

4