Subject: English Language Test - Harvirk Singh Virk
From: Harvirk Singh Virk <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 05:00:56 -0400

Foreign Language
Screening Test

Name

Harvirk
Singh Virk    /  (132024) 8053001344
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hi
there,

Thankyou for using our site.I really understand how frustrating it must be .

It is manifestly seen that you order was shipped on the same day ,but after
inspection we found that your shipping address was wrong or may be not updated
by yourself .so,please update your address .

After that,you will ne able to get your order on time.

Thanks & Regards

customer service representative

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

Thankyou for using our services as well as  sorry for that issue.

There is no denying that you are our important customer.We raise a notice about
that problem to our installation team and to out delivery agents.

To solve your problem i only need ome pictures of that scratches on that device
.After that ,its your choice to replaced or returned.However , sir i make a
schedule appointment of installation team for you to deal with that problem if
it is minor to save your time.

Hope are safe and healthy in this pandemic time.

Thanks & Regards

e-commerce company