Subject: FW: Tech Support Candidate - Saurabh Kulkarni
From: Deeksha Dadu <[email-masked]>
To: "Pritish Nandi (LSM)" <[email-masked]>
Cc: Livesalesman <[email-masked]>
Date: Tue, 26 Oct 2021 08:55:35 +0000

Hi Pritish,

I have doubts about his voice clarity. Can u please do a quick round with him today and give me your opinion on him? Thanks

From: Saurabh Kulkarni <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 24 October 2021 at 10:34 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Saurabh Kulkarni

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Saurabh Kulkarni
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8928514154
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Mumbai
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        tGELF   Intern  NA      NA
Previous Employer 1     Railtel Corporation of India Limited    Graduate engineer       01.07.2018      25800
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com<http://www.ndtv.com>) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.     I will first check if my device is connected to the internet. If the device is connected, I will check if my firewall is preventing me from opening the website and/or check if the webpage is blocked by the ISP. If nothing is working, then I will either reboot my system or router or both. I will check the IP address of my system if it is dynamic or static.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Switch on the Bluetooth speaker by pressing the power on/off button. Turn on Bluetooth on mobile phone through settings and search for available devices on phone. After that connect the Bluetooth speakers by pressing on the respective name of the device and the device is now connected to the mobile phone.
What according to you makes you a good candidate for customer service or technical support job? I have previous experience in technical support and my engineering degree is an asset for this job. Due to my excellent speaking and writing skills, I am the perfect candidate for the job.
On a scale of 1 - 5 please rate your fluency in spoken English  5