Subject: English Language Test - Ujjwal Sharma
From: Ujjwal Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 04:39:50 -0400

| | Foreign Language Screening Test

Name | Ujjwal Sharma    /  (91) 8467898683    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello user,

I’m XYZ and I apologise for the inconvenience which you face. I’ll resolve your issue as soon as possible. To solve your issue firstly I need to recheck the address whether the address is correct or not.If any kind of mistake has done from our side then I’ll provide the correct address to courier guy so that he/she can deliver the product to you as soon as possible.

With warm regards
XYZ.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello user,

I’m XYZ and handle your query to solve it as soon as possible. If the cabinet has scratches and it does not violate our terms and condition I’ll assure you to provide full assistance from our company and replace it with a good cabinet.

With warm regards
XYZ.

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