Subject: English Language Test - priyanshu bhandari
From: priyanshu bhandari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 04:35:27 -0400

Foreign Language
Screening Test

Name

priyanshu
bhandari    /  (110096) 9971518405
/ [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Dear customer,

This is to inform you that our delivery representative tried to drop your order
but unfortunately no one was present at the registered address to pick up the
order.

We request you to contact 9999999999 (Kamraj Singh), to get in touch with the
delivery agent directly.

For any queries, please contact again.

Thank you.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Customer,

It is unfortunate to know that the product was not up to your satisfaction, we
deeply regret such service.

Replacement on the product will be initiated soon and we will make sure that
such practices shall not be repeated.

Please contact for any queries.

Thank you.