Subject: Tech Support Candidate - Nikhil Sharma
From: Nikhil Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 04:17:21 -0400

Tech Support
Test

Name

Nikhil
Sharma

E-mail

[email-masked]

Phone Number

(091) 8218306683

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Agra

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Ienrgizer IT Services Private Limited

Executive CS

30 Oct
2021

21050

Previous Employer 1

Innovative Solutions

CSE

25 April
2020

18200

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1. I will
check whether the internet is properly working.

2. I will check the domain name of the website is correct or not.

3. I will check the configuration of my web browser on which I am visit that
particular website.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. Switch
on the bluetooth on the phone as well as the speaker

2. Click on add new device in your phone to scan for new devices

3. Click on pair after getting the speaker name in the list of available devices

4. Then your speaker will be paired.

What according to
you makes you a good candidate for customer service or technical support
job?

I have a customer centric approach towards customers queries
as well as complaints and always look forward to serve them in such a manner
that they don't face any issue again regarding this. I am having a good customer
services experience which can help me in proving my capabilities.

On a
scale of 1 - 5 please rate your fluency in spoken English

4