Subject: Tech Support Candidate - Rohini Tripathi
From: Rohini Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 03:47:38 -0400

| | Tech Support Test

Name | Rohini Tripathi
E-mail | [email-masked]
Phone Number | (91) 8448368309
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sattya hospitals | Paramedical staff/ support executive | 2 march | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we will check the internet connection.
Then I will look out the spelling written by me.
Then I will look out network and the try to troubleshoot the problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the bluetooth mode in the phone, then switch on the speaker .
Change the mode of the speaker on the bluetooth mode then , search thet bluetooth device name in the phone then pair with the device.
When the device will be connected it will give you a beep sound either will give you the pairing message.

What according to you makes you a good candidate for customer service or technical support job?

I always try to resolve the issue at my end.
I'm a good listener which  is very important for resolving issue .
I always follow CARING APPROACH  for resolving customer issues.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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