Subject: Trainer Candidate - Selvakkumar Velayutham
From: Selvakkumar Velayutham <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 02:58:57 -0400

| | Tech Support Test

Name | Selvakkumar Velayutham
E-mail | [email-masked]
Phone Number | (044) 9840876026
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chennai, tamilnadu

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SS handy craft | BDM | Sep 2021 | 25000
Previous Employer 1 | Fast track Pvt ltd | Process trainer | Dec 2019 | 18000
Previous Employer 2 | Sutherland global services | Sr.Tech support executive | 2010 | 15000

If Selected, how much time do you need to join? | Immediately

Please briefly describe your work experience specifically in training?

Coached, motivated & develope representatives for all departments for the entire call centre
Implemented customer service and computer training programs for new hires.
Conduct role-playing activities to develop interpersonal skills (e.g. teamwork and conflict management)
Facilitated call observation/monitoring program.
Schedule regular training sessions (e.g. monthly or quarterly)
Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult customer cases)
Maintain updated records of training curricula and material
Provided one-on-one coaching with phone reps as a result or call observation feedback.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Handling conflict and low performer staff.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Dedication towards the responsibilities
What according to you makes you a good candidate for this position? | The skills and qualifications I possess are a great match for the requirements for this position. In particular, my communication and leadership skills make me a great candidate for the job.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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