Subject: Tech Support Candidate - Madhuri Sharma
From: Madhuri Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 01:41:55 -0400

Tech Support
Test

Name

Madhuri
Sharma

E-mail

[email-masked]

Phone Number

(250002) 9568714449

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Meerut

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows - Basic
Speakers
& Audio
VoIP

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

phoenix compliance pvt ltd

physician growth executive

1
month notice period

19k

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

step 1 ) I will refresh my computer and will
check my internet connection first

step 2 )  if the problem doesn't resolve then will apply the step which will
appear at that time to resolve the error

step 3 ) at last I will connect with my team member if I got failed to do
resolving the eror

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

step 1 ) on Bluetooth on my phone first

step 2 ) on speaker and will connect with phone

step 3 ) search the speaker name on phone and will tap on that name  and will
connect automatically with the speaker

What according to you makes you a good candidate
for customer service or technical support job?

there are
some major characteristics candidates must have: -

1) good communication

2 ) good knowledge of product in technical support

3 ) good patient while interacting with customers

On a scale of 1 - 5
please rate your fluency in spoken English

4