Subject: Trainer Candidate - Mohammad Sarwar Husain
From: Mohammad Sarwar Husain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Oct 2021 01:15:45 -0400

| | Tech Support Test

Name | Mohammad Sarwar Husain
E-mail | [email-masked]
Phone Number | (0120) 09717011178
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sec-137

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ren Healthqare | Business development | | 65
Previous Employer 1 | Nephrocare | Quality manager | July-21 | 60
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 30
Please briefly describe your work experience specifically in training? | I have worked as a quality and training manger in a health care setups to train the ground team and observe their work as per set standard to control in a better manner.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Shortage of staff and unskilled hiring hurdle a lot to train people .

Staff working in odd duty timing could not attend the training sessions compelled us to  provide training all the teammates

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

To provide a services as per organisation written standard which fulfilled the customer desired in a given time period and on the other side helped to grow the company called as Great customer service.

To make the customer satisfy with the available goods and resource by keeping the good profit to the organisation.

What according to you makes you a good candidate for this position?

Experience of handling multi disciplinary team.

Understand the need to customer by managing with available resource.

Futuristic approach for handling firefight and staff stares.

MBa Qualified renowned Scotland university

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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