Subject: Trainer Candidate - Anoop Singh
From: Anoop Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 23:50:49 -0400

Tech Support
Test

Name

Anoop
Singh

E-mail

[email-masked]

Phone Number

(302021) 8559994754

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Jaipur rajasthan

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

Confuse technology

SENIOR BUSINESS
ASSOCIATE

28 DEC 2019

28000 /-

Previous Employer 2

Genpact pvt. Ltd.

Process
Associate

3 ict 2017

8000/-

If Selected, how much
time do you need to join?

Can join immidiate

Please briefly describe your work experience specifically in
training?

Hello,

First i would like to thank for invitation. I am currently working as an
independent business consultant as a business partner of Modicare pvt. Ltd. It
is a FMCG company associates with direct selling system. Its been 1 year and 8
months working with it. Training and presentation is the key requirements here.
I am certified skin care and health expert here. I trains and also build
trainers here subject to aware public regarding health and
nutrition.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

Training and learning is a life long process that
never ends. In my starting phases of giving trainings difficulties occurred when
training is going in a monotonous way. People started waiting to end the meeting
when it is running from long time without any interaction with them. I thing
this is the main difficulty I used to face in earlier phases. But I started
overcoming this situation by making training programme interesting with
learnable stories and practical interaction session with people. I also learn
lot of things from every training session.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

The objective of customer services is to identity
the customer needs and providing solution according to them. I would like to
explain it in simple words that good customer service becomes great when it
completely fulfill the customer requirement at the right time and customer get
satisfied results from customer support. Customer services makes a strong
customer relations bond between customers and organization. it also helps in
building a ethical brand image too.

What according to
you makes you a good candidate for this position?

I feel
that I could learn lot of great things from your platform and contribution best
of the best outcomes to your organization.

On a scale of 1 - 5
please rate your fluency in spoken English

4