Subject: Tech Support Candidate - Siddharth Sharma
From: Siddharth Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 18:23:32 -0400

| | Tech Support Test

Name | Siddharth Sharma
E-mail | [email-masked]
Phone Number | (+91) 9555008294
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Html and Css

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Thinqteam | Technical Consultant | Feb 2021 | 35k
Previous Employer 1 | Digital IP Insights | Senior Research Analyst | Feb 2018 | 25k
Previous Employer 2 | Strategic IP Information Pte. Ltd. | Monitoring And Evaluation Assistant | Aug 2015 | 10k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First, I have to check whether I connected to the internet or not? If I have problems with other sites, I need to reboot my modem and/or router.
2.  Spelling check : Check if I accidentally doing some letter mistake in a domain.
3. Check to see if this sites are down for everyone or just for me.
4. Disable Add-Ons and Other Interfering Software.
5. Check Another Browser or Incognito Window.
6. It's possible my internet provider, parental controls, or some other outside force is blocking my access to that specific site. In that case, I may be able to get around the block with a virtual private network (VPN), which routes my traffic through another server before going to its destination.
7. Sometimes, those DNS servers can go down, or experience other issues that may prevent a site from loading properly, even on different browsers. Try flushing my DNS to see if that helps.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Put Bluetooth speaker in pairing mode by pressing the Power button or Pairing button.
2. Go to Settings.
3. Click on Bluetooth and turn it on.
4. Select Pair new device.
5. Tap the speaker’s Name.

What according to you makes you a good candidate for customer service or technical support job? | I feel that I’m qualified because I have a bachelor’s degree in Information and Technology. Also, I have 3 years of experience as a technical support specialist in the software industry.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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