Subject: Tech Support Candidate - Somnath Purbey
From: Somnath Purbey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 16:26:17 -0400

| | Tech Support Test

Name | Somnath Purbey
E-mail | [email-masked]
Phone Number | (+91) 8349376525
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | E287,delta 1, gr. Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Other software troubleshooting like vpns

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | RASPL | Desktop support | NA | 24k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check for the network connection
2. Check whether internet is working or not
3. Check the firewall settings
4. Check if any proxy is applied on the system
5. Check the host file

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on speaker
2. Turn on mobile bluetooth
3. Search for bluetooth speaker's name
4. Once bluetooth speaker's name is found, just click on it and pair. It should be connected.

What according to you makes you a good candidate for customer service or technical support job? | I have a great experience working in MNC company wipro on the same profile. It would be great share and use my experience for the organization's benifit.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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