Subject: Tech Support Candidate - Kasami Shaba Kausar Abulala
From: Kasami Shaba Kausar Abulala <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 15:46:29 -0400

| | Tech Support Test

Name | Kasami Shaba Kausar Abulala
E-mail | [email-masked]
Phone Number | (110025) 9899708007
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Okhla, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wren engineering services | Associate call support | 1st jan 2021 | 22000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will refresh the page first
I will check my network
I will check and confirm website again

Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will switch on bluetooth speaker then will switch on bluetooth of mobile then will click on pair a new device then it will get connected by allowing pairing devices
What according to you makes you a good candidate for customer service or technical support job? | Most important thing is good communication with empathy sympathy apology pleasantries and assurance
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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