Subject: Tech Support Candidate - Jyoti Barman
From: Jyoti Barman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 15:27:47 -0400

| | Tech Support Test

Name | Jyoti Barman
E-mail | [email-masked]
Phone Number | (+91) 8871068163
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Damoh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I'll check my internet connection. If my internet connection is good, I'll try to login to the site again but if my internet connection is poor, I'll try to reconnect it by rebooting my device. If even after doing all this, I'm not able to go to the site then I'll wait for a while & then try the whole process again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly, I'll start the bluetooth speaker, if it'll get on then I'll connect it to my device, if not, then I'll charge it first.
Now, since my bluetooth speaker is now charged, I'll take out my phone & then will open bluetooth from setting option or by shortcut.
After opening the bluetooth, I'll turn it on & then search for the near devices. Since, my bluetooth speaker is on, I'll see the name of it in my nearer devices. I'll click on it & then my bluetooth speaker will be connected to my phone.

What according to you makes you a good candidate for customer service or technical support job? | As a fresher, I'm always ready for new challenges which makes me more energetic and motivated, since I'll be learning new things from different customers everyday, it'll help me to gain experience. Also, I'm a disciplined & punctual person since childhood, it'll help me to build a good relationship with customer on daily basis.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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