Subject: Arabic Language Test - Azizur Rahman
From: Azizur Rahman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 15:09:04 -0400

| | Foreign Language Screening Test

Name | Azizur Rahman    /  (+91-) 9990494217    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

We are sorry to hear that your product was not delivered. We seek your apologies for the inconvenience caused to you. Further, we would request you to kindly furnish us a proper address and correct contact details so that the courier company could directly contact you and deliver your product in as less time as possible. The product was not delivered to you as the address provided by you was found to be incorrect.
We appreciate your patience
Thanking you
Customer Support Representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear valuable customer,

Thanks for contacting the Homebox Team!
We are sorry to hear that. We apologize for the inconvenience caused to you. We would request you to kindly share us some of the pictures of the scratches you have noticed on the TV Cabinet. We shall contact our installation team and look into the issue.
Further, I would like to inform you that our company replaces the defective and damaged items in ten days period. You are, as per the policy of our company, eligible for a replacement. We would request you to kindly give us some time and we shall replace the product in less than ten days.

We appreciate your patience and your association with our company!
Thanking You

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