Subject: Tech Support Candidate - Aman Kumar
From: Aman Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 13:37:53 -0400

| | Tech Support Test

Name | Aman Kumar
E-mail | [email-masked]
Phone Number | (+91) 7011061492
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 22, Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Quality Analyst | 4th October 2021 | 28000
Previous Employer 1 | Digicall | SME | May 2017 | 21000
Previous Employer 2 | Ienergizer | Customer service executive | March 2017 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If I will get an error while browsing ndtv.com, then following below mentioned step I will follow:

1. Clear all browsing history.
2. Delete all temp file.
3. Troubleshoot network.
4. Reconnect Or reset the wifi to run slective website.

Or

5. If a browser is asking for any update, then make sure to update with latest version.

Note : Due to connectivity issue or heavy trafficing create trouble while browsing some of the websites. Sometimes website won't get open, where in we get some error while browsing it.

Hence, while following above mentioned steps can resolve the issues.
I do the same if I face such problem and issue gets resolved.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect a bluetooth speaker:

1. Switch on the Bluetooth speaker and check whether any device is connected or not.

2. If connected then disconnect it.

3. Such steps will ready a device to be paired.

3. Open bluetooth of a mobile phone and pair the device which you want to connect with.

And the device will get connected.

What according to you makes you a good candidate for customer service or technical support job?

According to customer service or technical support, important part is to be active at front and give solutions as per the need of customers.

Important factors are:

1. Customer handling: A situation comes when a customer have problem where a frontend cannot do anything instead of empathizing ams apologizimg . Situation of a customer can be extreme as per there perspective and can be tough to handle.
Here, a frontend has to understand the issue and put themselves in customers shoe to feel them that we are there for them.

Basic part of any customer service is to deal with a worst to great situation of a customer.

Should reply with proper response and this can only be happen when you are very much comfortable with a product knowledge.
And fronted has to patient not to reply against the policy which is very important part of any customer service or any businesses.
We have to be very much sure on our words as our words can change the situation and scenario, where in a company may get impacted in terms of monetary losses, which can be very much critical.

Above mentioned statements are some key and basic steps to be taken care.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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