Subject: Tech Support Candidate - Deepansh Pathak
From: Deepansh Pathak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 13:34:24 -0400

| | Tech Support Test

Name | Deepansh Pathak
E-mail | [email-masked]
Phone Number | (110096) 9999399647
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Idemia | Pre production engineer | Na | 18000
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the internet connectivity is proper
Check the website that enter is correct

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth of the speaker
Check the Bluetooth name on the device
Turn on the phone's Bluetooth
Search the  Bluetooth
Tap on the option that is written on the speaker
Then pair the device

What according to you makes you a good candidate for customer service or technical support job? | My behavior and my confidence
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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