Subject: Tech Support Candidate - RAHUL JHA
From: RAHUL JHA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 12:03:53 -0400

Tech Support
Test

Name

RAHUL
JHA

E-mail

[email-masked]

Phone Number

(91) 9599691735

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Gurugram

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

FA Gifts Pvt Ltd

Senior System Engg

28750

Previous Employer 1

HCL Services Ltd

Associate
Customer Engineer

22-04-2018

13500

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. I will check the Internet Connection.

2. I will open it in different browser like chrome & Mozila.

3. I will clear the cache & cookies of the browser.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. I will turn on the Bluetooth option on the
mobile setting.

2. I will search the Bluetooth devices, then I will select the Bluetooth
speaker.

3. It will be paired & connected to the mobile phone.

What
according to you makes you a good candidate for customer service or technical
support job?

I belong to same field & i have good
experience. I can provide solution to customers on phone, email & chat. I
can also help by using RDP applications, like team viewer, Any dest
etc.

On a scale of 1 - 5 please rate your fluency in
spoken English

4