Subject: Trainer Candidate - Srinivas Ayyagari
From: Srinivas Ayyagari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 10:37:20 -0400

Tech Support
Test

Name

Srinivas
Ayyagari

E-mail

[email-masked]

Phone Number

(+91) 9959458666

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Hyderabad

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Prokarma

Associate Team Lead

27/8/2021

35000

Previous Employer 1

Sreepad

Lead Quality

1/6/2014

24000

Previous Employer 2

IBM Daksh

Lead
Quality

4/9/2013

20000

If Selected, how much
time do you need to join?

15

Please briefly
describe your work experience specifically in training?

I was
associated to Training and quality from August 2007 to till date, I was
associated with Product, Process and refresher training, I had domain experience
of Telecom, Life Insurance, Local Search Engine, US Procurement and US Utility
process.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

I was assigned a task to train the bottom
quartile associate and its very difficult to scale up them, firstly I conducted
one on one to know their will and skill issues and then I chalked out the plan
to scale up by providing a name as focus group to motivate them and then I took
help of quality and ops dept to give us one sme and qa to this group then we
used to gave extra time to brief them monitor them and trained them and in this
way we acquired the desired results.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service is the serve the customer
keeping in mind the present situation and great customer service is to listen
patiently to the customer queries and then address them so that the customer
will be delighted and in turn he will provide the same feedback about us to his
network and in turn we make a customer for life long

What according to
you makes you a good candidate for this position?

I had
experience in ops, quality and training and also experience in different domains
which makes me fit for this position.

On a scale of 1 - 5
please rate your fluency in spoken English

4