Subject: Tech Support Candidate - PRINCE KUMAR
From: PRINCE KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 10:30:20 -0400

Tech Support
Test

Name

PRINCE
KUMAR

E-mail

[email-masked]

Phone Number

(+91) 7903713800

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Near Noida sector
15

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
MacOS
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Pragathi ltd

Application engineer

30 oct

15,000

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Open a new tab and check to see if you can load
another website like google.com or mozilla.org.If you can open another site,
skip down to The problem only happens with certain websites.If you can't open
another site, continue on to the next step.Launch another browser,
like Internet Explorer, and try to open the site you were having problems
with.If the site works in another browser, see The problem only happens in
Firefox.If the site doesn't work in another browser, check out The problem
happens in all web browsers  If you see any of these error messages, it might
just be a problem with Firefox's cache:

The connection was interruptedThe connection was resetThe connection has timed
outTry clearing Firefox's cookies and cache

Do these steps and then reload the website you're having trouble with.

Click on the menu button  to open the menu panel.Click History and
select Clear Recent History….In the Time Range to clear: drop-down,
select Everything.Below the drop-down menu, select both Cookies and Cache.
Make sure other items you want to keep are not selected.Click OK.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First open the  Bluetooth in mobile after
search for new device then check that device name come or not after confirming
the name you have to click on it just confirm that bluetooth speaker is
connected to phone or not.

What according to you makes you a
good candidate for customer service or technical support job?

I have one year experience in technical support team and  I
know to handle the customer query and  to solve it very smoothly.

On a
scale of 1 - 5 please rate your fluency in spoken English

4