Subject: Tech Support Candidate - Shashi Sharma
From: Shashi Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 09:53:20 -0400

| | Tech Support Test

Name | Shashi Sharma
E-mail | [email-masked]
Phone Number | (810) 9227904
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Exl service | Associate | 01/03/21 | 16000
Previous Employer 1 | Research Inn | BA | 31/10/18 | 15000
Previous Employer 2 | Epic Research | AFC | 30/09/17 | 15000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps

1. I will check my internet connection that is ethernet wire/wi-Fi  should be connected.

2. Then I will check the speed of my connection.

3. I will check the website which I entered is correct or look for any reference.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps.

1. Open/On  your bluetooth speaker.
2. Open/On my phone bluetooth option.
3. Go to add new connection and search for my bluetooth speaker name and click on to connect.
4. Wait for connection completed.

What according to you makes you a good candidate for customer service or technical support job?

There are following points which make me a good candidate for the customer service or technical support job
1. I am honest and punctual I don't take too much of holiday.
2. I have computer knowledge so I can work on computer easily I have also a degree in ADPA.
3. I am always ready to learn new things so I can learn easily by your company environment and be adoptive to your work environment.
4. I always believe in smart and hard work where it's need to be a smart I will go with smart work and where it need to be hard work I always ready to be work hard.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |