Subject: Trainer Candidate - s veera
From: s veera <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 09:48:04 -0400

| | Tech Support Test

Name | s veera
E-mail | [email-masked]
Phone Number | (91) 9654619709
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Notion solution india pvt ltd | Quality team leader | 15th Nov 2021 | 45000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 7 days

Please briefly describe your work experience specifically in training?

 Training new-joiners in the process to impact knowledge and guide to achieve goals.
 Daily repot of the Quality Audit sheet & of team re-audit check.
 Act as a mentor to coach and train the team member on the process deliverables.
 Responsible for reconciling and maintaining the Quality Reports.
 Find out the reason of discrepancies and take out the corrective action.
 Working closely with the client & management for the process improvement.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Last year its was during and after Diwali had faced the crunch in my audit nd training team. At first it was very difficult for was us to manage everything like training and quality at the same time but we managed to pull it off as me and my team worked for two shifts back to back.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The great customer service is something where we focus on the multiple things like we always try to keep ourselves ahead of the customers expectations in every aspects.
What according to you makes you a good candidate for this position? | I am very extrovert. Do learn and can teach things quickly and in the easiest way possible. Yeah sometimes i do fails at times but i never stop my self from winning it.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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