Subject: Tech Support Candidate - Utsav Sharma
From: Utsav Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 09:38:58 -0400

| | Tech Support Test

Name | Utsav Sharma
E-mail | [email-masked]
Phone Number | (91) 78560003358
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jamshedpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | E solutions | | 2020 | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

*check the internet connection
* Repair the troubleshhot problem and update date and time
*Reload the web page after that
*

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
*Then go to Bluetooth on it
*Pair the device
*Connect with Bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job? | My skills and my experience
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |