Subject: Tech Support Candidate - Akash Kumar
From: Akash Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 09:27:06 -0400

| | Tech Support Test

Name | Akash Kumar
E-mail | [email-masked]
Phone Number | (+91) 9911606013
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Delhi (Jasola Vihar)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Profile IT Solutions Pvt Ltd | Desktop Support Engineer | NA | 12000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.I will ask the user to share the error screen shot
2.I will ask the user that he is the only one or someone else is facing the same issue in his team.
3.If yes then, I will ask the user that this is the only website or he is facing the same issue with other websites also.
4.I will check proxy setting in his machine.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Switch on the bluetooth speaker
2.Turn on your mobile's bluetooth
3.Search for available bluetooth devices in your mobile.
4.After searching for available devices in the bluetooth section a list will appear on your mobile screen showing the Bluetooth speaker's name.
5.Final step is click on speaker' name in your moblie and pair the speaker with your mobile.

What according to you makes you a good candidate for customer service or technical support job? | Coming from a technical background i can easily learn & adapt new technology.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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