Subject: Tech Support Candidate - Nilesh Goswami
From: Nilesh Goswami <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 09:25:43 -0400

Tech Support
Test

Name

Nilesh
Goswami

E-mail

[email-masked]

Phone Number

(91) 9990722888

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

GAUR CITY-2 , GREATER NOIDA

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

na

na

na

na

Previous Employer 1

BANKIT SERVICE PVT LTD

RELATIONSHIP
OFFICER

5/08/2021

16000

Previous Employer 2

na

na

na

na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

first we will check the domain is correct or
not

second we will check the internet connection ,

third if the internet connection is good so i

will check device ( laptop/desktop) network adapter to troubleshoot.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

first i will turn on the wireless Bluetooth
speaker ,  in order to pair my device with Bluetooth speaker i will turn on the
Bluetooth from my device and pair the device from Bluetooth setting
section.

What according to you makes you a good candidate
for customer service or technical support job?

In terms
of key requirements, you ought to possess the following:

1 - Good knowledge of the products / services you offer

2 - Good communication skills

3 - Patience for listening to clients

4 - A good sense of humor.

On a scale of 1 - 5 please rate your
fluency in spoken English

4