Subject: Tech Support Candidate - Virendra Singh
From: Virendra Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 08:34:48 -0400

| | Tech Support Test

Name | Virendra Singh
E-mail | [email-masked]
Phone Number | (91) 8826368328
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 66
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Solvy Tech Solutions | Sr. CCE | 01/03/2021 | 27000
Previous Employer 1 | Cherry E Commerce | Sr. CCE | 19/05/2019 | 22000
Previous Employer 2 | vcare | CCE | 19/11/2018 | 20000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I would refresh the ndtv website by pressing f5 on windows.
I would check if internet is connected or not.
Clear website cache and cookies. ...
I would ensure whether web browser is updated or not.
I would try to open the ndtv website in different web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I would ensure that bluetooth speaker is charged.
I would on the bluetooth device by pressing the green button.
Then I would press the phone bluetooth icon and select or tap the device I want bluetooth to pair with.

What according to you makes you a good candidate for customer service or technical support job?

As per my understanding :

Active listening makes an agent to stand out.
.
Excellent communicator, analytical mind, one one can do the root cause analysis of the cases/issues.

Thorough understanding and knowledge of the product.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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