Subject: Tech Support Candidate - Rohit Sharma
From: Rohit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 08:24:17 -0400

| | Tech Support Test

Name | Rohit Sharma
E-mail | [email-masked]
Phone Number | (91) 9540779797
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Dialler support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Iffco kisan sanchar ltd | Jr Manager IT | | 32
Previous Employer 1 | Cube software pvt ltd | Software support engineer | Oct 2017 | 18
Previous Employer 2 | Teckinfo solution pvt ltd | Software support engineer | Dec 2018 | 24

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Firstly i will check internet connectivity on particular system.
2) if internet Connectivity is ok than i will check URL on outer network.
3) if it is working on outer network than will check the URL on premises firewall.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Start Bluetooth speaker first.
2. On Bluetooth in mobile phone
3. After that search for the Bluetooth speaker.
4. Than click on the device name and connect

What according to you makes you a good candidate for customer service or technical support job? | 1. I believe there would be a good fit to my skills & interests you  needs. I am working from 6+ years in Software support and IT sector. My effort yielded to give the best support to our clients.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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