Subject: Tech Support Candidate - Shrsty Jain
From: Shrsty Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 08:00:48 -0400

| | Tech Support Test

Name | Shrsty Jain
E-mail | [email-masked]
Phone Number | (91) 9012718720
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxmi nagar ,Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Icici bank | Po | 1 dec | 26000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly i would check if my internet connection is working properly or not
If that is working properly then properly then I would copy the URL and then paste in new tab and see if that's working
If that also not working then i would report the issue

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the settings
Search bluetooth
Click on bluetooth option
Then start your device
Click on pairing
Click on available device
Next choose your device
Your device will be connected

What according to you makes you a good candidate for customer service or technical support job?

I am customer friendly, tech savvy and open to make a social network.
I am confident that i would do my best on which i m working on and eager to learn new things
I don't givev up easily.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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