Subject: Tech Support Candidate - Eshan Ganguly
From: Eshan Ganguly <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 07:13:24 -0400

| | Tech Support Test

Name | Eshan Ganguly
E-mail | [email-masked]
Phone Number | (91) 9667660881
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Saket
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Amazon Development Center | Process Associate | 02/10/2021 |
Previous Employer 2 | LiveTechnician | Customer Care Executive | 05/03/2020 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) I will check if the entered website is correct and is not a server error from the website. EG: 503 unavailable or maybe a 404 not found.
2) I will check my router, modem and internet connection if that is working.
3) I will check if the drivers are installed or needs to be installed for the method it is being used to connect to the internet.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turning on bluetooth on both the devices .
Moving on to setting -> Wireless -> Bluetooth on my phone.
Select to pair a new device.
Click on the name of the device and click connect.

What according to you makes you a good candidate for customer service or technical support job?

I like to make complex things simpler, and taking ownership of solving the problems a customer may face.

I have developed skills to multi task and have ability to achieve the target with effective and efficient results.

Taking a step forward to help customers with what makes them happy under the brand restrictions.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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