Subject: Trainer Candidate - Varinder kumar
From: Varinder kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Oct 2021 07:10:43 -0400

| | Tech Support Test

Name | Varinder kumar
E-mail | [email-masked]
Phone Number | (+91) 7009887242
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Pathankot

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Eclerx | Senior quality analyst | 31/08/2021 | 23000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 10 days
Please briefly describe your work experience specifically in training? | I have 4.4 years experience as senior quality analyst and from it I also took a batch as a trainer (4 months).
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is that which provided the services to their customer time to time.
Great customer service is that which provided customer service with quality to their customer s.

What according to you makes you a good candidate for this position? | I think I'm good for as a Senior Quality analyst or team leader.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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